You can cancel your orders under "My Orders" on Shop2Neck. Orders can be canceled as long as the cancel option is available on the website or app.
You can cancel an order if it is in packed or shipped status, provided the cancel option is still active. This includes items purchased during sales. Any amount paid will be refunded to the original payment method.
Yes, the shipping address can be updated before the order is processed (packed). You can modify it through the "Change Address" option under "My Orders" on the website or app.
Navigate to the "My Orders" section in the main menu of the website or app, select the order you want to cancel, and follow the instructions.
Refund timelines depend on the payment method used:
If the order was paid partially or fully with promotional credits or discount coupons, those amounts will be credited back to your account in the form of store credits.
If your refund has not been processed within the stated timeline, please contact our customer support team with your order details for assistance.
For further queries, reach out to our support team:
