Introduction
Welcome to Shop2Neck! These Terms and Conditions ("Terms") govern your use of our platform https://www.shop2neck.com ("Platform"). By accessing or using the Platform, you agree to abide by these Terms, our Privacy Policy, and any other rules or policies referenced herein. If you do not agree, please refrain from using our Platform.
User Account, Password, and Security
- You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted through your account.
- Ensure your contact information, including your email address and phone number, is up-to-date to receive important updates and notifications.
- If you detect unauthorized activity in your account, notify us immediately to mitigate potential damage.
- You may not share your account with others, and any unauthorized use will result in account suspension.
- Inactive accounts for over two years may be deactivated, with data permanently deleted.
Services Offered
- Shop2Neck provides an online marketplace to browse and purchase fashion items and accessories from various brands.
- Products are subject to availability, and we reserve the right to cancel orders if items are out of stock.
- Custom orders and alteration services are available on select products as per the guidelines provided on the Platform.
- Users can access seasonal sales, promotional offers, and loyalty programs through the Platform.
User Conduct
- Users must provide accurate and complete information during registration and transactions.
- Any fraudulent activity, including misuse of promotional codes or creating multiple accounts, is prohibited.
- Users agree not to upload or share inappropriate, harmful, or illegal content on the Platform.
- Unauthorized access to restricted areas of the Platform is strictly prohibited.
Order and Payment
- All transactions on the Platform are conducted in Indian Rupees (INR).
- Accepted payment methods include credit/debit cards, UPI, net banking, and cash on delivery (where available).
- Orders are confirmed only upon successful payment authorization.
- We may request additional documentation for verification before processing high-value orders.
Returns, Exchanges, and Refunds
- Returns and exchanges are allowed within the specified return window, provided the product is unused and in original condition.
- Refunds will be processed to the original payment method within 7-10 business days after inspection.
- Products purchased during sales or promotions may be subject to different return policies as specified at the time of purchase.
Intellectual Property
All content on the Platform, including logos, trademarks, and product descriptions, is the intellectual property of Shop2Neck or its partners. Unauthorized use or reproduction of this content is prohibited.
Limitation of Liability
- Shop2Neck is not liable for damages arising from the use or inability to use the Platform.
- Errors or inaccuracies in product descriptions are not the responsibility of Shop2Neck.
- Losses resulting from unauthorized access to user accounts are beyond our liability.
Termination
- We reserve the right to suspend or terminate your account for violating these Terms or engaging in fraudulent activities.
- Termination of an account does not exempt users from pending liabilities or obligations.
Contact Us
Last Updated: December 29, 2024.
